Daily Tech Snippet: Thursday, October 8

• Singapore Post, Like Amazon, Tests Package Delivery by Drone: Singapore Post Ltd. is testing package delivery by drone, echoing attempts by Amazon.com Inc. to extend the commercial capabilities of unmanned aerial vehicles. The company known as SingPost said a drone it developed with the Infocomm Development Authority of Singapore carried a packet containing a letter and T-shirt on a five-minute, two-kilometer (1.2 miles) flight. This marks the first time any postal service has successfully used a drone for “point-to-point recipient-authenticated mail delivery,” it said in a statement Thursday. SingPost is looking to such unmanned aircraft as online transactions increase in the Asia-Pacific region and as Singapore plans to develop itself into a so-called Smart Nation through technology usage. There is “immense potential” in drone technology for last-mile mail and e-commerce delivery, Bernard Leong, SingPost’s head of digital services, said in the statement.

• An Amazon Rival, Jet.com, Eliminates Its Membership Fee: Just three months after its introduction, Jet.com, the much-hyped rival to Amazon and Costco, has done a 180-degree turn in its business model by making its members-only shopping club freely accessible. On Wednesday, Jet said it would eliminate its $50 annual membership fee, but continue to provide better prices on items, along with high-quality customer service and free shipping on orders of more than $35, among other benefits. The about-face raises questions of whether Jet was struggling to gain the traction it needed to expand its business. But Marc Lore, the company’s chief executive, said in a blog post that customer response to Jet over a three-month free trial period had exceeded expectations. The average amount of items per order was twice what it expected, for instance, he said. While eliminating a membership fee may help expand Jet.com’s customer base, the move could diminish the company’s chances of turning a healthy profit. Mr. Lore had raised more than $200 million from investors to fund the site. In an interview with The New York Times, he had predicted that the company would take five years to grow to a point where it was not losing money on every shipment. The $50 membership fee would have been a major revenue stream contributing to Jet’s profit. Now Jet’s revenue will rely on raking in commissions on sales from retailers. Discounts for customers come from what Jet calls Smart Cart savings, which let shoppers lower costs by adding more products to their shopping carts, resulting in orders that are more efficient and cheaper to fulfill.

• Amazon Seeks Cloud Computing Growth With New Data Products: Amazon Web Services announced products Wednesday that give businesses new ways to transfer, manipulate and derive insights from data they store in the company’s cloud. The products span diverse areas of information technology from a business intelligence service named Quicksight, to security systems, to new tools to help people migrate databases from proprietary versions into free ones hosted within Amazon. The company also unveiled a new product, called Snowball, that is a hardware device that lets businesses securely transfer large amounts of data into the Amazon Web Services cloud. And Amazon announced a deal with consulting giant Accenture Plc to focus on corporate customers. The products and services shown at the company’s re:invent customer conference in Las Vegas represent a further expansion by Amazon into competitors’ territories, whether database vendors such as Oracle Corp. or business intelligence companies such as Tableau Software. The effort also keeps the pressure on traditional hardware providers, who are seeing their businesses slow as more of their customers opt for cloud computing offered by Amazon and others. Amazon’s Web Services division generated $1.8 billion in sales in the Seattle-based company’s most recent quarter and almost $400 million in operating profit. The e-commerce company created the AWS division almost 10 years ago, giving it a lead on competitors such as Microsoft, Google  and IBM. that were slow to release their own cloud services. In recent years that has changed. Microsoft is now a major competitor to AWS via its Azure service, and companies like Oracle are converting more applications to run in the cloud.

• Snapdeal invests $20M more in logistics firm gojavas: Jasper Infotech Pvt Ltd, which runs online e-com marketplace Snapdeal, has invested $20 million (Rs 131 crore) more in logistics firm QuickDel Logistics Pvt Ltd, which runs operations under the gojavas brand, it said on Wednesday. Snapdeal had first invested in gojavas, which was previously a part of Jabong, a lifestyle e-tailer incubated by Rocket Internet, in March this year. It had not disclosed the investment amount but said it has picked a minority stake in the logistics firm. “The company’s average timeline for delivering Snapdeal orders has reduced by a full 24 hours in the last six months and our teams have worked closely to come up with innovative solutions that are enhancing customers’ shopping experience on Snapdeal. With the freshly infused funds, our aim is to help gojavas become more successful and expand their reach,” said Rohit Bansal, co-founder of Snapdeal. Snapdeal said it has invested $100 million in the last six months to improve it delivery timelines by 70 per cent and it will invest $200 million more in next 12 months to strengthen its supply chain. gojavas will be using the capital for expanding its operations to 100 more cities within 12 months. Vijay Ghadge, COO at gojavas, said the partnership with Snapdeal has helped it become one of the largest independent logistics players in the country with a revenue run rate of Rs 500 crore currently. gojavas currently manages over 1 lakh sq ft of fulfilment centres and helps more than 400 companies reach consumers in close to 350 cities and towns in more than 3,000 PIN-codes. It claims to deliver over 1.8 lakh packages every day and closed FY15 with revenues of over Rs 200 crore. It was originally an in-house delivery venture of Jabong but later spun out as a separate third-party logistics firm.

• Pandora Buys Ticketfly, a Competitor to Ticketmaster: Pandora Media, the biggest player in Internet radio, has moved into the ticketing business with an agreement to buy Ticketfly, an independent firm that competes with Ticketmaster and is popular with clubs and festivals in the United States and Canada. Pandora announced early Wednesday that it would acquire Ticketfly for $450 million, in a mix of cash and stock. The deal further expands Pandora’s interests in providing services to artists. Last year, it introduced a data system, the Artist Marketing Platform, or AMP, that shows musicians which songs are most popular on the service and where. And in May, Pandora bought Next Big Sound, another data service, which studies the listening and searching patterns of streaming music customers. Pandora, which has nearly 80 million regular listeners, said that its acquisition would benefit artists and listeners. The deal will also add a level of complexity to the sometimes delicate system of alliances in the ticketing world, which is dominated by Ticketmaster, a unit of Live Nation Entertainment. Ticketfly, which was founded in 2008 and was an early proponent of using social media and the web to market tickets, has become a popular choice for promoters that want to avoid the Ticketmaster system. Last year, according to its announcement with Pandora, Ticketfly sold 16 million tickets worth more than $500 million. Among Ticketfly’s clients are the club Brooklyn Bowl and the Pitchfork Music Festival in Chicago. This year, the independent ticketing world was jolted when Ticketmaster bought Front Gate Tickets, another service popular with clubs, festivals and acts, a move that led some bands, like Wilco, to shift their alliances to other companies. Pandora’s control of Ticketfly could pose a challenge to Ticketmaster, particularly given Pandora’s history of using its user data for marketing. The company, which derives about 80 percent of its revenue from ad sales, has long pitched advertisers on its ability to identify its users based on their demographic data and listening habits — even going so far as to say it can predict its listeners’ political affiliation. “The combination of Ticketfly and Pandora will be a marketing and event discovery powerhouse.”

• Amazon considering online TV service: Amazon.com Inc is considering the creation of a live online TV service and has reached out to networks such as CBS Corp and Comcast's NBCUniversal to express interest in carrying their channels, Bloomberg reported. The e-commerce giant's talks with the networks are in preliminary stages, Bloomberg reported, citing people familiar with the matter. Such a move would increase Amazon's already growing presence in online video. Amazon currently offers an on-demand video streaming service similar to that of Netflix. Amazon signed an exclusive deal with former "Top Gear" host Jeremy Clarkson in July to present a new motoring show for its Amazon Prime subscription service. The company last month said it would launch six TV show pilots for its video streaming service in the United States, the UK, Germany and Austria for the 2015 fall pilot season.

• If Your Wi-Fi Is Terrible, Check Your Router: Bob McConnell, a retired engineer, set up a new wireless router in his home this year to get faster Internet speeds. Instead, he got the opposite, with his iPad often getting no wireless connection in his bedroom. For days, he tinkered with the router’s settings, but couldn’t figure out a fix. “It was totally ruining my life,” said Mr. McConnell, who lives in a condominium building in Kirkland, Wash. “Things would work, and then the next morning they wouldn’t work again.” What Mr. McConnell experienced is a situation we call “Wi-Fi headache,” and it’s an ailment that many can relate to. The condition is rooted in the networking devices called routers that people install in their homes for Wi-Fi connectivity. Most routers are difficult to configure for anyone who doesn’t work in an information technology department. Jargony tech terms like 802.11 or dual-band add to the confusion when people upgrade a router or try to decide which one to pick. So to diagnose and cure Wi-Fi headaches, we teamed up with The Wirecutter, the product recommendations website. The Wirecutter put dozens of top-rated routers and devices through hundreds of hours of testing to pick out the best router for most people and come up with other recommendations tailored to different living situations and budgets. It also ran new tests for The New York Times to come up with best practices for getting a stronger, faster Wi-Fi signal. The bottom line: People with devices both new and old will see an improvement by upgrading to a recent router that supports the latest Wi-Fi standards. But they should be wary of buying a cheap router that isn’t any good, or spending too much on one that is too complex for their needs.

• Pure Storage Falls In Public Debut, CEO Optimistic: Pure Storage, the enterprise storage company, went public on the New York Stock Exchange Wednesday. After pricing at $17, shares traded down in its debut, closing the day at $16.01. CEO Scott Dietzen spoke to TechCrunch about why the company executed an IPO during what has been a lackluster year for tech stocks. “We were ready to be a public company,” said Dietzen. “We don’t worry about market conditions. Great companies can come out when it’s right for them.” The company’s IPO performance, slipping in its first day’s trading, isn’t big news. Other recent IPOs that have seen sharp declines in value following their flotation have performed more strongly. For example, Box, a tech company that went public this year, surged on its initial day as a public company. In the ensuing months, its shares have sagged. For industry watchers, any current public technology offering is a bellwether. The IPO cadence for technology firms has been infamously slow in 2015, causing concern among those both seeking liquidity for their investments, and executives worried about where their private valuation might square with the public markets. To underscore that point, Dropbox, a company that could formerly do no wrong, recently endured an embarrassing haircut. Pure Storage’s offering went off mid-range. It fell a modest 5.8 percent. These things are not the end of the world. But they may describe public investor uncertainty about the value of firms that are burning large quantities of cash to expand their top line. Box, MobileIron, and a host of others have endured related declines.