Daily Tech Snippet: Thursday, March 31st

• With $340 million in revenue, Nest is underperforming, and its future at Google is at risk:  Nest generated about $340 million in sales last year, according to three people with knowledge of the matter. That’s an impressive figure for a company in the very nascent market of Internet-connected devices. Nest currently sells three products: The flagship smart thermostat; Protect, its smoke detector; and Nest Cam, the home-monitoring video predecessor to Dropcam. But it’s below the initial expectations Google had set for Nest when it bought the startup in 2014 for a whopping $3.2 billion. The company’s sales performance may face even deeper scrutiny inside Google’s new parent company, Alphabet, where Nest now sits, as the hardware maker faces its most critical year ever. Alphabet, whose execs have spoken regularly about controlling costs at the non-Google companies, may become less charitable. And in the meanwhile, Nest's CEO got slammed in a column in TechCrunch for the culture there: though the company currently manufactures three products — its thermostat, a smoke alarm, and its Nest cam (via its Dropcam acquisition) — it has repeatedly delayed product releases and disappointed its customers, particularly given the billing that Nest’s products receive. In one of the more visible cases of customer dissatisfaction, a New York Times reporter said in January that a software bug drained his Nest thermostat’s battery, a discovery he made only when his infant began crying from his chilly bedroom in the middle of the night. Nest’s smart smoke alarm has also been plagued by software glitches. In the meantime, says The Information, Google has moved forward on similar efforts, including its OnHub wireless router and a stealth project to create a competitor to Amazon’s Echo. That Google has done so without Nest’s involvement must be demoralizing to Nest’s current employees, who were presumably drawn to the challenge of helping Nest become one of the world’s great hardware companies. But there’s reason for even more concern going forward: Fadell has created a culture that’s increasingly unlikely to attract the world’s best engineers, which has always been the top priority for its parent company. (Google, in stark contrast, is consistently ranked as one of thebest places to work.) If Alphabet wants to maintain its feel-good reputation, it may be time to part ways with Fadell, or at least to demote him. He’s now had more than two years to prove himself. What Fadell has shown instead is that he’s unable to get out of his own way — or Nest’s.

• Car-Pooling Helps Uber Go the Extra Mile: One day not long ago, an Uber driver picked up a passenger in San Francisco’s gritty Tenderloin district. Let’s call our passenger Abby, because her real name has been lost to database anonymization, an effort to keep her identity private. Abby needed to go to Noe Valley, a 25-minute drive that might ordinarily have cost about $15. But she had chosen UberPool, the ride-hailing company’s 18-month-old car-pooling program. In the process she had unwittingly initiated one of the service’s more epic recent trips. Unlike a standard Uber ride, in which a single rider starts a one-time trip, UberPool works like a party line for cars. Travis Kalanick, Uber’s co-founder and chief executive, describes it as the future of his company — and thus the future of transportation in America. Call up the app, specify your destination, and in exchange for a significant discount, UberPool matches you with other riders going the same way. The service might create a ride just for you, but just as often, it puts you in a ride that began long ago — one that has spanned several drop-offs and pickups, a kind of instant bus line created from collective urban demand. In total, Uber collected about $48 for the ride, of which the driver kept $35. The company had collapsed five separate rides into a single trip, saving about six miles of travel and removing several cars from the road. For riders, the discounts amounted to savings of at least half of a standard Uber trip. For the driver, an hourlong trip with no idle time resulted in steady earnings (Uber drivers make money only when riders are in the car). And though Uber made less from the single ride than it would have from multiple rides, the company benefited by installing itself as a fixture in people’s lives. UberPool may push us to re-evaluate how we think about Uber and its impact on the world.

• People Are Spending Lots of Time, Not Money, on Their Phones: Shopping on mobile phones is growing at its fastest rate ever. But there’s still a huge gap between how much time shoppers spend on mobile websites and apps, and the percentage of total e-commerce sales that happen on these mobile sites. One big reason for this 44 percent gap: Entering in credit card and shipping details on a phone can be a pain, both on mobile websites and in apps. Services like Apple Pay and Android Pay have eliminated a lot of that work in partnering apps, by filling in those details automatically. And as Re/code reported, Apple Pay will be coming to mobile websites soon, too. If the gap between time spent and dollars spent on mobile sites is going to close, these services are going to be a big reason why.

• Elon Musk has a lot riding on his new Tesla: Tesla chief executive Elon Musk is poised to reveal his newest creation, the Model 3, at an event on Thursday. Starting at $35,000, the car represents Tesla's first electric vehicle aimed at price-conscious, mainstream consumers. And how it fares is going to have a major impact on Tesla's long-term future as a company — and the future of electric cars more broadly. That's why this unveiling is an incredibly important moment. Back in 2006, Musk laid out this vision in a blog post on Tesla's website: The strategy of Tesla is to enter at the high end of the market, where customers are prepared to pay a premium, and then drive down market as fast as possible to higher unit volume and lower prices with each successive model. In other words, this is the endgame. Although the company had focused first on high-end cars — the Tesla Roadster, the Model S, and the Model X — the ultimate goal was to bring the electric car to the masses. So for Tesla to have reached this point is going to be, naturally, a very big deal in the company's history. But that's not the only reason the Model 3 is significant. Tesla's new car is important in a very immediate sense because it offers Tesla a big chance at reversing some of the headwinds facing the company. You may recall that in October, Consumer Reports dinged the Model S for reliability problems, even though the same publication had otherwise issued aglowing review of the vehicle. Meanwhile, Tesla sales may have been affected by low oil prices that could be suppressing demand for electric vehicles, even as internal production issues hindered the company's supply. Not all of that is Tesla's fault, but it has prompted analysts to sour on Tesla's stock. Over the latter half of 2015, shares of Tesla fell roughly 15 percent from about $280 a share to $240. (It's now hovering at $230.) The Model 3 could be Tesla's opportunity to regain momentum.

• Amazon Assembly, Installation Services Bolster Big-Product Sales: Amazon.com Inc. wants to sell bigger things. To do so, the Web retailer has put together an army of workers who can handle everything from mounting flat TVs on walls to assembling treadmills. In the year since it rolled out Amazon Home Services, which also offers professional jobs such as painting, plumbing and yoga instruction, the online store has expanded the service to 30 cities from an initial four. Amazon now offers more than 1,200 services, the Seattle-based company said on Wednesday. It’s part of a push by Amazon to expand beyond products, and also a way to make it easier for consumers to buy big items that require an extra pair of hands to set up. Amazon has also increased its warehouse capacity for large items like furniture and flat-screen televisions. A new shipping hub in Kansas announced last week will be among about a dozen Amazon warehouses specifically designed for big products. Others are in Connecticut and California. Amazon now sells more than 1 million items that give shoppers the option of requesting assembly, installation or other related services, which is boosting the sale of home-improvement products, said Erika Takeuchi, a spokeswoman for Amazon. The most popular services requested are mounting flat-screen televisions to walls and assembling treadmills, she said. Amazon’s home services also include a wide range of offerings that don’t require purchases from the online store. Housecleaning is the third most popular job requested, according to Amazon. Other services include landscaping, gutter cleaning, pet grooming and yoga instruction. But most service requests are tied to a purchase.

• Foxconn unit Hon Hai's Quarterly Profit Slides as Smartphone Demand Wilts: Hon Hai Precision Industry Co.’s quarterly profit dropped for the first time in more than three years after the main assembler of Apple’s devices fell prey to slowing iPhone sales and intensifying competition in contract manufacturing. The largest member of billionaire Terry Gou’s Foxconn Technology Group reported a 7 percent slide in fourth-quarter net income to NT$52.9 billion ($1.6 billion), compared with the NT$59.1 billion average of analysts’ estimates. The fall in profit was Hon Hai’s first since the second quarter of 2012 on a comparable basis, according to data compiled by Bloomberg. Hon Hai’s 2015 profit exceeded expectations but it’s grappling with a slowdown in smartphone demand. The Taiwanese company gets half its revenue from Apple, whichwarned in January of its first quarterly sales decline in over a decade as China decelerates. The iPhone maker has since launched a smaller and cheaper version of its marquee device, which investors are counting on to rejuvenate the business. Gou is seeking to broaden Foxconn’s remit, transforming the contract manufacturer into a company that also makes key electronics components and devices. Hon Hai and several other Foxconn affiliates on Wednesday announced a deal to take control of Sharp Corp. for about $3.5 billion, adding the Japanese supplier of displays for smartphones to Gou’s corporate empire. Researchers at IDC predicted in December that global smartphone growth will dip below 10 percent this year for the first time.